Refund Policy
We offer a 30-day risk-free trial. You have 30 days from the date your order is delivered to request a return.
Return Eligibility
To be eligible for a return, the item must be in the same condition in which it was received, with all accessories, and returned in its original packaging. You must also provide your order number or proof of purchase.
To start a return, contact us at info@deerxo.com.
Please do not send any item back before receiving return instructions and approval from our support team. Items returned without prior authorization might not be accepted.
Change-of-Mind Returns
For returns requested because you changed your mind, selected the wrong color, or no longer want the item, the customer is responsible for the return shipping cost.
Original shipping charges, import duties, customs charges, and taxes are non-refundable where permitted by law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at info@deerxo.com.
Include:
- Your order number
- A description of the issue
- Clear photos or videos of the item and packaging
If the issue is approved, Deerxo will provide an appropriate resolution, which may include a replacement, refund, or return shipping instructions at no additional cost to you.
Warranty
Your massager is covered by a 1-year limited warranty against manufacturing defects from the date of delivery. The warranty does not cover damage caused by misuse, drops, water exposure, or normal wear. To make a warranty claim, email info@deerxo.com with your order number and a short video of the issue.
Sale and Final Sale Items
Sale items are eligible for return under the same conditions stated in this policy unless the product was clearly marked as Final Sale before purchase.
Gift cards and items clearly marked as Final Sale cannot be returned.
Exchanges
The fastest way to exchange an item is to request a return for the original item. After the return is approved, you can place a separate order for the replacement item.
Order Cancellations
You may request an order cancellation within 12 hours of placing your order by emailing info@deerxo.com. We are unable to cancel an order after it has entered processing or has been shipped.
Refunds
We will notify you after your return has been received and inspected.
If the refund is approved, it will be issued automatically to your original payment method within 10 business days.
Your bank or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, contact us at info@deerxo.com.
Mandatory Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply in your country or region.